Terms and Conditions

Last Updated: March 23, 2026

1. Acceptance of Terms

By accessing and using PerformanceLens ("the Service"), operated by Altiora Software Ltd ("the Company"), you accept and agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use the Service. These Terms constitute a legally binding agreement between you and Altiora Software Ltd.

2. Description of Service

PerformanceLens provides real-time trading performance analytics for MetaTrader 5 platforms. The Service includes data synchronization via our Expert Advisor (EA), performance analytics dashboards, portfolio sharing, SQX strategy analysis, optional end-to-end encryption, and related functionality as described on our website. The Service is an analytics and reporting tool only — it does not execute trades or provide investment advice.

3. User Accounts

3.1 Account Creation

You must create an account to use the Service. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete. You must be at least 18 years of age to create an account.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. We reserve the right to suspend accounts that show signs of unauthorized access.

3.3 One Account Per User

Each individual may maintain only one PerformanceLens account. Creating multiple accounts to circumvent plan limits or abuse free trials is prohibited and may result in termination of all associated accounts.

4. Subscription and Payment

4.1 Subscription Plans

The Service is available through subscription plans (Trader, Analyst, and Quant) as described on our pricing page. All fees are quoted in U.S. dollars. Plan features, limits, and pricing may change — existing subscribers will be given at least 30 days' notice of any price increase.

4.2 Free Trial

New users receive a 7-day free trial of the Analyst plan. No payment information is required to start a trial. At the end of the trial period, your account will revert to limited functionality until you subscribe to a paid plan. You will not be automatically charged at the end of the trial.

4.3 Automatic Renewal

Paid subscriptions automatically renew at the end of each billing period (monthly or yearly) unless cancelled before the renewal date. You authorize us to charge your payment method on file for renewal fees at the then-current rate. You will receive an email reminder before each renewal.

4.4 Cancellation

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period — you retain full access until then. No partial refunds are provided for unused time within a billing period.

4.5 Refunds

Subscription fees are generally non-refundable. However, if you experience a material service disruption (extended outage exceeding 48 hours) during a billing period, you may request a pro-rated credit by contacting hello@performancelens.app within 14 days. Refund requests are evaluated on a case-by-case basis.

4.6 Failed Payments

If a payment fails, we will attempt to process the charge up to 3 times over 7 days. If payment cannot be collected, your subscription will be downgraded to limited functionality. Your data will be retained for 30 days, during which you may update your payment method and reactivate your subscription.

4.7 EU Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your subscription within 14 days of purchase without giving a reason, in accordance with the EU Consumer Rights Directive. To exercise this right, contact us at hello@performancelens.app. If you have actively used the Service during the withdrawal period, we may charge a proportional amount for the service used.

5. Use of Service

5.1 Permitted Use

You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service in any way that violates applicable laws or regulations
• Transmit any harmful code, malware, or malicious software
• Attempt to gain unauthorized access to the Service, other accounts, or related systems
• Interfere with, disrupt, or place undue burden on the Service or its infrastructure
• Impersonate or attempt to impersonate another user or entity
• Use automated tools (bots, scrapers, crawlers) to access the Service except through our official API
• Reverse-engineer, decompile, or disassemble any part of the Service
• Resell, redistribute, or sublicense access to the Service

5.2 Trading Connection

You are responsible for correctly installing and configuring the PerformanceLens Expert Advisor (EA) on your MetaTrader 5 platform. We are not responsible for data sync issues, losses, or inaccuracies resulting from incorrect EA configuration, broker restrictions, or network connectivity problems on your end.

5.3 Rate Limits and Fair Use

Each subscription plan includes specific data sync intervals and account limits. Attempts to circumvent these limits — including but not limited to modifying the EA to sync more frequently than your plan allows — may result in temporary rate limiting or account suspension.

6. End-to-End Encryption

6.1 Optional Encryption

The Service offers optional end-to-end encryption (E2E) for your trading data. When enabled, your financial data is encrypted on your device before transmission to our servers, and can only be decrypted with your personal encryption key.

6.2 Key Management Responsibility

If you enable E2E encryption, you are solely responsible for maintaining access to your encryption key. Your encryption key is derived from your account password. If you lose access to your encryption key and cannot recover it, your encrypted data cannot be recovered by PerformanceLens or any third party. We have no ability to decrypt your end-to-end encrypted data.

6.3 Encryption Limitations

E2E encryption protects financial data (account balances, trade details, open positions). Certain metadata necessary for Service operation (e.g., account identifiers, sync timestamps, subscription status) is not end-to-end encrypted but is protected by standard encryption in transit and at rest.

7. Intellectual Property

7.1 Our Intellectual Property

The Service, including all software, website content, designs, graphics, documentation, the Expert Advisor, and related materials, is owned by Altiora Software Ltd and is protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your personal trading analysis during your active subscription.

7.2 Your Data

You retain all ownership rights to your trading data. By using the Service, you grant us a limited license to process, store, and display your data solely for the purpose of providing the Service to you. We will not use your trading data for any other purpose, including but not limited to selling it to third parties or using it for aggregate trading analysis, without your explicit consent.

7.3 AI and Data Mining Restrictions

The content, design, structure, and code of the Service and its associated website may not be used for training artificial intelligence models, machine learning systems, or any form of automated data mining or scraping. This prohibition applies to all AI/ML training purposes, whether commercial or non-commercial. Unauthorized use of our content for AI training constitutes a violation of these Terms and applicable intellectual property law.

7.4 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us a non-exclusive, royalty-free, perpetual license to use and incorporate that feedback into the Service without obligation to you.

8. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection and use of your data as described in the Privacy Policy.

9. Data Export and Portability

You may export your trading data at any time from your account settings. Exported data is provided in standard formats (CSV/JSON). Upon account termination or cancellation, you will have 30 days to export your data before it is permanently deleted.

10. Disclaimers

10.1 No Investment Advice

PerformanceLens is an analytics and reporting tool only. Nothing in the Service constitutes investment advice, trading signals, trade recommendations, or financial guidance. All trading decisions are your sole responsibility. Past performance shown in the Service does not guarantee future results.

10.2 Service Availability

While we strive for high availability, we do not guarantee uninterrupted access to the Service. The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We may perform scheduled maintenance with advance notice when possible.

10.3 Accuracy of Data

We make reasonable efforts to ensure data accuracy but do not guarantee that all data, calculations, or analytics will be error-free. Data accuracy depends in part on correct EA configuration and reliable connectivity between your MetaTrader 5 platform and our servers. You should verify important data independently and should not rely solely on the Service for critical trading decisions.

10.4 Third-Party Services

The Service integrates with third-party platforms including MetaTrader 5 (MetaQuotes). We are not responsible for changes, outages, or limitations imposed by these third-party platforms that may affect Service functionality.

11. Limitation of Liability

To the maximum extent permitted by law, Altiora Software Ltd and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your use or inability to use the Service
• Any unauthorized access to or use of your data
• Any interruption or cessation of the Service
• Any errors or omissions in any content, data, or analytics
• Trading losses of any kind, whether or not related to use of the Service
• Loss of encrypted data due to lost encryption keys

In any event, our total aggregate liability to you for all claims arising from the Service shall not exceed the amount you paid to Altiora Software Ltd in the twelve (12) months preceding the claim. This limitation applies regardless of the legal theory on which the claim is based.

12. Indemnification

You agree to indemnify and hold harmless Altiora Software Ltd, its affiliates, officers, employees, and agents from any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

13. Force Majeure

Altiora Software Ltd shall not be liable for any failure or delay in performing its obligations under these Terms due to events beyond its reasonable control, including but not limited to: natural disasters, acts of government, internet outages, power failures, third-party service disruptions (including hosting providers and payment processors), cyberattacks, pandemics, or broker/exchange outages.

14. Modifications to Service and Terms

We reserve the right to modify, update, or discontinue any part of the Service at any time. For material changes to these Terms, we will provide at least 30 days' notice via email or in-app notification. Continued use of the Service after the effective date of changes constitutes acceptance of the modified Terms. If you do not agree with the changes, you may cancel your subscription before they take effect.

15. Termination

15.1 Termination by Us

We may suspend or terminate your account for violation of these Terms, fraudulent activity, or extended non-payment. Where possible, we will provide notice and an opportunity to remedy the issue before termination. In cases of severe violations (fraud, abuse, security threats), we may terminate immediately without notice.

15.2 Termination by You

You may close your account at any time from your account settings or by contacting hello@performancelens.app. Upon termination, your data will be retained for 30 days to allow export, after which it will be permanently deleted in accordance with our Privacy Policy.

15.3 Effect of Termination

Upon termination, your right to use the Service will immediately cease. Sections of these Terms that by their nature should survive termination (including Intellectual Property, Limitation of Liability, Indemnification, and Governing Law) shall continue in effect.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Nothing in these Terms affects your statutory rights as a consumer in your country of residence.

17. Dispute Resolution

We encourage you to contact us first at hello@performancelens.app to resolve any disputes informally. If a dispute cannot be resolved within 30 days, either party may pursue resolution through the courts of England and Wales, which shall have exclusive jurisdiction, except where prohibited by law. EU residents retain the right to bring claims in their local courts under applicable consumer protection laws.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

19. Third-Party Services

The Service relies on the following third-party providers:

• Supabase — database hosting, authentication, and serverless functions
• Stripe — payment processing (we do not store your full payment card details)
• MetaQuotes (MetaTrader 5) — trading platform integration
• PostHog — product analytics (pageviews, feature usage, session replays). Data is hosted in the EU

Each provider operates under their own terms of service and privacy policies. We are not responsible for their actions or omissions, but we select providers that maintain appropriate security and privacy standards.

20. Contact Information

For questions about these Terms, please contact us at:

Altiora Software Ltd
60 Tottenham Court Road, Office 1000
Fitzrovia, London W1T 2EW
United Kingdom

Email: legal@performancelens.com
Support: hello@performancelens.app

Privacy Policy

Last Updated: March 23, 2026

1. Introduction

Altiora Software Ltd, trading as PerformanceLens ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name and email address
• Payment information (processed securely through third-party payment processors)
• Account credentials
• Communication preferences

2.2 Waitlist and Marketing Data

When you sign up for our waitlist or request product updates, we collect:

• Email address
• Plan interest (if provided)
• Timestamp of your consent to receive communications
• Source of signup (e.g. which page you signed up from)

This data is collected only with your explicit consent and is processed for the purpose of sending you product launch notifications and updates. We use Resend as our email delivery provider; your email address is shared with Resend solely for the purpose of delivering these communications. You can withdraw your consent and unsubscribe at any time via the link in any email we send you, or by contacting us at privacy@performancelens.com.

2.3 Trading Data

When you connect your MetaTrader account, we collect:

• Trade history and transaction data
• Account balance and equity information
• Open positions and pending orders
• Trading performance metrics
• MetaTrader connection credentials (encrypted)

2.4 Usage Information

We automatically collect certain information about your device and how you interact with the Service using PostHog, a product analytics platform hosted in the EU:

• Log data (IP address, browser type, pages visited)
• Device information (device type, operating system, screen size)
• Usage patterns and feature interactions
• Session replays (recordings of how you interact with the website to help us improve the user experience)
• Cookies and similar tracking technologies

You can opt out of analytics tracking at any time by enabling "Do Not Track" in your browser settings or by contacting us at privacy@performancelens.com.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Calculate and display trading performance analytics
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Monitor and analyze trends and usage
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations
• Send product launch notifications and updates to waitlist subscribers (consent-based)

We process waitlist data under the legal basis of consent (GDPR Article 6(1)(a)). You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

4. Data Storage and Security

4.1 Security Measures

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure server infrastructure with regular security audits
• Access controls and authentication requirements
• Regular security testing and vulnerability assessments

4.2 Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. You may request deletion of your data at any time, subject to legal retention requirements.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

5.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

• Stripe — payment processing
• Supabase — database hosting and authentication
• PostHog — product analytics and session replays (EU-hosted)
• Resend — email delivery
• Sentry — error monitoring

These providers are contractually obligated to protect your information and process it only on our behalf.

5.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as subpoenas or court orders.

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

6. Your Rights and Choices

6.1 Access and Correction

You have the right to access, correct, or update your personal information at any time through your account settings.

6.2 Data Deletion

You may request deletion of your personal information by contacting us at privacy@performancelens.com. Note that we may retain certain information as required by law or for legitimate business purposes.

6.3 Opt-Out

You may opt out of receiving promotional emails by following the unsubscribe instructions in those emails. You cannot opt out of service-related communications.

6.4 Cookies

Most web browsers are set to accept cookies by default. You can configure your browser to refuse cookies or alert you when cookies are being sent.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your jurisdiction. We ensure appropriate safeguards are in place for such transfers.

8. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time

To exercise these rights, please contact us at privacy@performancelens.com.

12. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to request deletion of personal information
• Right to non-discrimination for exercising your rights

We do not sell personal information. To exercise your rights, contact us at privacy@performancelens.com.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Altiora Software Ltd
60 Tottenham Court Road, Office 1000
Fitzrovia, London W1T 2EW
United Kingdom

Email: privacy@performancelens.com
Subject: Privacy Inquiry